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Wednesday, 15 February 2012 16:35 |
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The changes that have occurred in the telecommunications market in the last decade, and the transition to NGN networks that is currently happening have increased competitiveness in the telecommunication market and forced all the operators to optimize their costs and make their services much more attractive to end customers. However, this optimization can not be achieved using the previous generation of OSS systems. The move from traditional architecture to a next-generation telecommunications network poses additional problems for network management and operation. The introduction of multi-layer network architecture simplifies the development and introduction of advanced services, e.g. providing connectivity as a network layer service as in IMS, but hides the complex relationship between the services provided and the network resources used. In other words, Next Generation Networks require Next Generation Service Assurance to fully protect the services delivered to the customer and conserve operator revenues.
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Read more the challenges of Next Generation Networks
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Friday, 16 July 2010 12:50 |
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 Comarch OSS Suite 4 is a Next Generation OSS System.It is focused on NG networks and provides operators with functionalities necessary for the optimal management of their network and services. Comarch OSS Suite 3 was an inventory oriented system - the fourth version of the Comarch OSS Suite focuses on processes. Comarch OSS Suite 4 is aimed at helping operators with the execution of management processes from the Readiness, Fulfillment and Assurance areas in the services and resources layers (see figure 2).
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Read more...
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A call / contact center is a centralized office used for the receiving and transmitting a large volume of request by telephone. Modern telecommunication technology enables different kinds of business meet a variety objectives. Call center solutions is based on advanced connectivity combined with intelligent, skills-based service.
Technology in this branch is subject to improvements and innovations. Every day are tested new ideas and technical innovations designed to this areas. At present day, we can list few different models of call center:
- Inbound call centre – is a call center where one telephone agents field only incoming phone calls for a company. Workers of this kind of call center often provide customer service or technical assistance to callers.
- Outbound call centre - One in which call centre agents make outgoing calls to customers or sales leads. Workers of this type of call center typically are selling products and services.
- Mixed call centre - Combining automatic call distribution for incoming calls with predictive dialling for outbound calls.
Call / contact center have been popular as a outsourcing services. Big advantage of call center outsourcing is money saving and possibility to focus on core company tasks. |
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Factoring software has been designed for support business processes in factoring transactions. This advanced solution enables companies to provide all the necessary information to their clients in easy way. With this technology, all clients have access to the online information regarding cash flow and allows tracking of cash flow at any time from any place.
This web based platform is designed not only for factor employees but also for suppliers and their debtors. This allows companies to efficiently manage their business plans and relations.
Good factoring software have user friendly menu and it is easy to use. Most factoring applications makes use of SQL databases and is highly reliable.Very useful feature of good factoring software solution is being able to handle full range of different tasks related to service of factoring business processes
.This kind of software usually is designed to meet all types of business because factoring companies have different customers. Professional factoring software is effective support for the maintenance of all desired factoring product and functionalities. It’s allow create complete coverage of all areas related to the invoice factoring business starting from request management and ending with collections. |
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